Work Experience
Professional work experience focusing on AI development, technical support, business strategy, and higher education services.
Jul 2025 — Present
AI Product Developer
Virtual Map (Australia) Pty LtdStrategically design, train and deploy advanced production-grade AI solutions, focusing on object detection and road segmentation with machine learning from the ground up.
- Architect and build backend services that power trained models.
- Optimise the current machine learning systems, focusing on innovative solutions.
- Work closely with stakeholders to understand needs and translate them into practical, usable AI solutions.
Machine Learning
Deep Learning
AI Solution Architecture
Nov 2024 — May 2025
Microsoft SCCM Support Engineer
Shanghai WicresoftA support engineer for Microsoft System Center Configuration Manager (SCCM).
- Provide technical support for SCCM environments, including troubleshooting and resolving software distribution, patch management, and operating system deployment issues.
- Assist with the development and implementation of group policies, compliance settings, and security baselines.
- Collaborate with cross-functional teams to diagnose and resolve complex system issues and ensure smooth SCCM operations.
- Conduct root cause analysis and implement preventive measures to reduce recurring technical problems.
- Document troubleshooting steps, resolutions, and best practices for internal knowledge bases and end-user support guides.
SCCM
Technical Support
Microsoft
Troubleshooting
Jan 2022 — Mar 2024
Co-Director
Yesign Chocolate GalleryInvolves overseeing and guiding the strategic direction of the organisation.
- Website maintenance includes Stock management, Data analysis, and User experience enhancement.
- Actively participate in decision-making processes, manage key client relationships, and collaborate with the team to ensure the successful operation of the business.
- Implementing business strategies, and driving growth while maintaining a customer-focused approach.
Strategic Planning
Business Strategy
Team Leadership
Feb 2022 — Jan 2023
Drone Pilot
Drone IFASetting required specifications for drones and taking high-quality photos and videos that meet the client's needs and expectations.
- Developing and demonstrating the ability to assemble aircraft and necessary tools quickly and efficiently.
- Showing the ability to work independently in an outdoor environment, and effectively traveling to client sites as required.
- Conducting thorough pre-flight planning and post-flight checks, ensuring that all regulations are satisfied and that the aircraft is airworthy.
- Developing effectiveness in pre-planning and time management skills, which resulted in completing projects on-time and increased efficiency.
Drone Operation
Attention to Detail
Photography/Videography
Apr 2019 — Mar 2022
Prospective Student Officer
RMIT UniversityExecuting Administration duties including assisting local and international students’ enquiries about programs, applications, pathways and important dates at RMIT University across varies platforms.
- Demonstrated experience in being a pro-active team member whilst successfully responding to client needs measured through lead generation, conversion to application, and positive customer feedback.
- Exhibit high level written and verbal communication skills and comprehension skills, and confidently interact with clients from a diverse range of backgrounds.
- Recording and maintaining the Customer Relationship Management system (Salesforce and Google Drive).
Student Services
Salesforce
CRM
Dec 2019
Student Intern
Hainan AirlinesExclusive to a handful of students who demonstrated excellent curriculum score and enthusiasm to the aviation industry.
- The program includes presentations and workshops by the HNA’s management group on HNA ‘s company policies, safety, quality and organisational cultural.
- On-site tour and hands-on training on a number of airport operational functions at Haikou International Airport.
- Observer and using critical thinking to evaluate current airport operation and facilities, and presenting to Hainan Airlines senior executive on the Haikou Airport development.
Aviation
Operations
Nov 2019 — Feb 2020
Research Officer
RMIT UniversityInvited by the final year supervisor to conduct an research project.
- Supporting the Chief Investigator on a research project.
- Designing a questionnaire survey for a research project.
- Distributing and collecting surveys across different channels.
Research
Data Collection