Miracle Zhang

Work Experience

Professional work experience focusing on AI development, technical support, business strategy, and higher education services.

Jul 2025 — Present

AI Product Developer

Virtual Map (Australia) Pty Ltd

Strategically design, train and deploy advanced production-grade AI solutions, focusing on object detection and road segmentation with machine learning from the ground up.

  • Architect and build backend services that power trained models.
  • Optimise the current machine learning systems, focusing on innovative solutions.
  • Work closely with stakeholders to understand needs and translate them into practical, usable AI solutions.
Machine Learning Deep Learning AI Solution Architecture
Nov 2024 — May 2025

Microsoft SCCM Support Engineer

Shanghai Wicresoft

A support engineer for Microsoft System Center Configuration Manager (SCCM).

  • Provide technical support for SCCM environments, including troubleshooting and resolving software distribution, patch management, and operating system deployment issues.
  • Assist with the development and implementation of group policies, compliance settings, and security baselines.
  • Collaborate with cross-functional teams to diagnose and resolve complex system issues and ensure smooth SCCM operations.
  • Conduct root cause analysis and implement preventive measures to reduce recurring technical problems.
  • Document troubleshooting steps, resolutions, and best practices for internal knowledge bases and end-user support guides.
SCCM Technical Support Microsoft Troubleshooting
Jan 2022 — Mar 2024

Co-Director

Yesign Chocolate Gallery

Involves overseeing and guiding the strategic direction of the organisation.

  • Website maintenance includes Stock management, Data analysis, and User experience enhancement.
  • Actively participate in decision-making processes, manage key client relationships, and collaborate with the team to ensure the successful operation of the business.
  • Implementing business strategies, and driving growth while maintaining a customer-focused approach.
Strategic Planning Business Strategy Team Leadership
Feb 2022 — Jan 2023

Drone Pilot

Drone IFA

Setting required specifications for drones and taking high-quality photos and videos that meet the client's needs and expectations.

  • Developing and demonstrating the ability to assemble aircraft and necessary tools quickly and efficiently.
  • Showing the ability to work independently in an outdoor environment, and effectively traveling to client sites as required.
  • Conducting thorough pre-flight planning and post-flight checks, ensuring that all regulations are satisfied and that the aircraft is airworthy.
  • Developing effectiveness in pre-planning and time management skills, which resulted in completing projects on-time and increased efficiency.
Drone Operation Attention to Detail Photography/Videography
Apr 2019 — Mar 2022

Prospective Student Officer

RMIT University

Executing Administration duties including assisting local and international students’ enquiries about programs, applications, pathways and important dates at RMIT University across varies platforms.

  • Demonstrated experience in being a pro-active team member whilst successfully responding to client needs measured through lead generation, conversion to application, and positive customer feedback.
  • Exhibit high level written and verbal communication skills and comprehension skills, and confidently interact with clients from a diverse range of backgrounds.
  • Recording and maintaining the Customer Relationship Management system (Salesforce and Google Drive).
Student Services Salesforce CRM
Dec 2019

Student Intern

Hainan Airlines

Exclusive to a handful of students who demonstrated excellent curriculum score and enthusiasm to the aviation industry.

  • The program includes presentations and workshops by the HNA’s management group on HNA ‘s company policies, safety, quality and organisational cultural.
  • On-site tour and hands-on training on a number of airport operational functions at Haikou International Airport.
  • Observer and using critical thinking to evaluate current airport operation and facilities, and presenting to Hainan Airlines senior executive on the Haikou Airport development.
Aviation Operations
Nov 2019 — Feb 2020

Research Officer

RMIT University

Invited by the final year supervisor to conduct an research project.

  • Supporting the Chief Investigator on a research project.
  • Designing a questionnaire survey for a research project.
  • Distributing and collecting surveys across different channels.
Research Data Collection